RootCX — AI‑native customer operating system

Welcome to RootCX. These Terms of Service ("Terms") govern your access to and use of RootCX's services, including our website, applications, APIs, and any associated software or features (collectively, the "Service"), provided by RootCX ("RootCX", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.

1. Use of the Service

RootCX provides an AI-native, unified customer operating system that centralizes client data and powers applications such as CRM, support, outreach, analytics, and workflow automation around the customer.

You may use the Service only in accordance with these Terms and all applicable laws.

2. Account Responsibilities

You are responsible for safeguarding your account credentials. You agree to provide accurate information and to keep it updated as necessary. You must notify us immediately of any unauthorized use or breach of security.

3. Service Access and Availability

We strive to ensure availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue the Service at any time without liability.

4. Data and Privacy

You retain ownership of all data you provide to RootCX. By using the Service, you grant us the right to process and analyze this data solely to deliver, secure, and improve the Service.

We are committed to maintaining the confidentiality and security of your data. Our data handling practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your information.

5. Intellectual Property

All platform-related intellectual property, including software, content, and documentation, is owned by RootCX. You may not reverse-engineer, decompile, or otherwise attempt to derive the source code.

6. Prohibited Conduct

You agree not to misuse the Service. This includes, but is not limited to:

Using the Service to infringe on others' rights
Introducing malicious code
Attempting unauthorized access
Overloading or disrupting our infrastructure

7. Termination

We reserve the right to suspend or terminate your access if you violate these Terms. You may terminate at any time by ceasing use of the Service.

8. Disclaimers

The Service is provided "as is." We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We are not liable for any indirect, incidental, or consequential damages.

9. Limitation of Liability

To the maximum extent permitted by law, RootCX's liability for any claim related to the Service is limited to the amount paid, if any, for the use of the Service during the six months preceding the claim.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance.

11. Governing Law

These Terms shall be governed by and defined following the laws of Belgium, and you irrevocably consent that the courts of Belgium shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

12. Contact

For any questions about these Terms, contact us at: contact@rootcx.com

Questions about our Terms?

We're here to help. Contact our team for any clarifications.

Contact Team

4. Data and Privacy

You retain ownership of all data you provide to RootCX. By using the Service, you grant us the right to process and analyze this data solely to deliver, secure, and improve the Service.