Build a custom helpdesk that actually resolves tickets
AI agents handle the first response. Your team handles the exceptions. Same database, same permissions, same audit trail as every other app on the platform.
A complete helpdesk, open source, ready to use
Same shared database, same auth, same audit trail as every other app on the platform. Built on RootCX, open source.
Every ticket with priority and SLA
Open, breaching, resolved. Filter by queue, priority, or assignee. Real-time stats at the top.
AI resolves, humans verify
Full conversation thread. AI agent responds first with context from the knowledge base. Your team steps in when needed.
One source of truth for your support team
Articles your AI agent reads before responding. Categories, view counts, search. Keep it updated and the AI gets smarter.
SLA compliance you can actually measure
First response, resolution time, compliance rate. Per priority level. No more guessing if you hit your targets.
See how much your AI agent saves
Auto-resolution rate, average time, CSAT score. Category breakdown shows where to add knowledge base articles.
You write the support logic, the rest is already there
Tickets live next to your CRM data
One PostgreSQL database. Your helpdesk agent sees the customer's deals, invoices, and history without a single API call.
First response in seconds, not hours
AI reads the knowledge base, checks the customer context, and responds. Escalates when confidence is low. Same RBAC as your team. Every action logged.
SSO and RBAC on every ticket
Okta, Microsoft Entra ID, Google Workspace, Auth0. Agents only see tickets in their queue. Customers only see their own.
Email, Slack, Discord, Telegram
Tickets from email. Alerts in Slack. Customer replies from anywhere. Plus Salesforce sync, Stripe billing data, and any MCP server.
Every resolution tracked
Who responded, when, what changed. AI and human actions logged the same way. Compliance-ready from day one.
Your data, your servers, your code
FSL-1.1-ALv2, converts to Apache 2.0 after two years. Self-host with full feature parity. Customer data never leaves your network.
Run your helpdesk from Slack
Your support team already lives in Slack. Let them work there. Ticket status, SLA alerts, escalations, auto-resolution rules. All from a message. The agent handles the helpdesk.
Built for teams who want support that scales
Build it for your client, hand them the stack
Deploy a branded helpdesk in one command. Transfer code, data, and infrastructure when the project ships. Resell RootCX for recurring revenue.
See how agencies use RootCX →Stop paying per agent for features you never use
Build the ticket views, SLA rules, and escalation workflows your team actually needs. AI resolves the repetitive stuff. You own the data.
Support data next to CRM, billing, and product data
One database. No sync jobs between your own tools. Your AI agent sees every customer interaction across every app.